The Importance of Listening When Managing Diverse Teams
By Krista Pouncy-Dyson
Founder of DiversityEmployed.com
Published June 20, 2023 at 4:00 p.m.
Listening is a vital skill for leaders managing diverse groups because it allows them to comprehend the needs, issues, and opinions of their team. Here are a few reasons executives who manage diverse workers should use active listening:
- Builds trust. When leaders actively listen to their staff, it shows they appreciate their thoughts and input. This fosters trust and strengthens the leader's relationship with their team.
- Encourages open communication Active listening creates a safe space for employees to express their ideas and concerns. Leaders who listen without judgment or interruption promote open communication and foster a culture of transparency within the space.
- Increases understanding . Leaders that actively listen can get a better understanding of the diverse experiences and issues of the team members. This contributes to a more inclusive workplace and ensures that everyone feels heard and respected.
- Improves decision-making . When leaders actively listen to their team members, they gain different perspectives and ideas. This can lead to more informed decisions and more creative problem-solving.
- Reduces conflicts. Listening is a powerful tool for resolving disagreements and misunderstandings. When leaders listen to both sides of an issue, they can help to find a solution that is acceptable to all parties.
Ultimately, listening is an important talent for leaders managing diverse employees because it fosters trust, open communication, understanding, better decision-making, and conflict resolution. Active listening leaders will build a more inclusive and supportive work environment for all employees.
Krista Pouncy-Dyson is the founder of DiversityEmployed.com and managing principal for Performance First Digital, a marketing agency in New Orleans. You can connect with the author on LinkedIn.
Active listening builds trust, promotes communication and reduces conflict.
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